PinBee

Contact

We’re here to help

Questions about PinBee, your licence, billing or a feature idea? Send us an email and a real person will reply.

Email support

support@pinbee.net

We usually reply within 1 to 2 business days. Licence and billing questions come first.

Send us an email

Get an answer faster

Most questions are answered in one of these.

Lost your licence key?

Enter the email you paid with and get all your orders and keys instantly.

Find my key

Manage your subscription

Change plan, update your card, download invoices or cancel, in the Lemon Squeezy billing portal.

Open billing

Common questions

Activating Pro, moving your key to a new computer, supported browsers and more.

Read the FAQ

Refunds and cancelling

14-day money-back guarantee on every plan. Cancel a subscription any time.

Refund policy

Privacy and your data

PinBee keeps your data on your computer. See exactly what is and isn’t collected.

Privacy policy

Help us help you

Including these in your email means we can usually solve it in one reply:

  • The email you used to buy PinBee Pro (for licence or billing questions)
  • Your browser: Chrome, Edge or Firefox
  • What you expected to happen, and what happened instead
  • A screenshot, if something looks wrong

Payments

Orders are processed by our reseller Lemon Squeezy, which handles payment, invoices and sales tax. Your receipt email has a link to manage your subscription and download invoices.